Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Travel bolt on

How do I get travel bolt on? The text number given doesn't work. I'm travelling to Dublin

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Resolved! Changing my card details

I would like to change my card details online and I'm unable to see the option of 'My Details' on My O2 to be able to do this, can anyone advise, thanks.

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Scammer Alert

Just had a text message from 'MYO2' quoted below:"Hi Ken, we're having trouble verifying your account details. Head over to to avoid your services being suspended"Sender: MyO2 no numberWeb address is registered toRegistry Regist...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! pac code

Hello, how do I get my pac code?

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! idiots at 02 linked my 2 02 numbers

i signed up via live chat for a second contract a couplwe of days ago the idiot that did it has used the email i have for my first number to sign me up to my 02 with linking the two accounts now all the bills are showing up on the my02 app on the new...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Keeping phone active when not using

Hi. I am in Australia at the moment and not using my 02 phone. How often do I have to make a paid call to keep it active? Not sure when I will be back in the UK and I would like to keep it going for now, especially as I have 10.00 credit on it!

PR16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! unsuccessful top-up

I am on pay as you go sim. I decided to switch tariff from Text and Web to Classic yesterday.and top-up 10 pounds immediately because the credit is very low. This morning, I check the balance via My O2, it still shows the original create, which is th...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! SIM Swap taking ages

I upgraded on Monday and changed my number the ame time. The number change happened almost instantly, but my SIM swap (from normal SIM to the Nano SIM required in my new device), is taking ages. It's been 2 days now and no sign of my new SIM activati...

Resolved! on-line top-up

i can't top up with any card (all of which have money) online. they all fail. is the system down?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos