Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18735 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188163 Views
  • 2 replies
  • 2 kudos

Resolved! changing number due to harassment

HI , can someone advise how i can change my o2 number as i keep getting harrasment calls etc i want a new number pay monthly . due to covid i cant phone o2

Text charges for text messages I've never sent

Hi, hope someone can help, although this really is for O2 customer service. I'm currently in Morocco and just noticed my O2 bills are higher than they should be. I have what looks like daily charges for text messages I have never sent to anyone, let ...

Device68 by Level 1: Joiner
  • 1088 Views
  • 4 replies
  • 0 kudos

O2 insurance

I clicked the wrong option when processing my upgrade, I want to add the insurance to my new phone which I received on Friday. Anybody know how I can do this?

SianB by Level 1: Joiner
  • 291 Views
  • 2 replies
  • 0 kudos

PAC Code

Hello, on Tuesday I got a new pay monthly sim and requested the PAC code from my original provider (three) I filled out the transfer a number form on the 02 website straight away and was told this would take 24 hours.When I received the sim in the po...

Ruth_05 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Receipt/invoice

Is there any way I can get a receipt or invoice to prove purchase ? I’ve misplaced mineThank you

James1202 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Bill

Is there any way I can push my next bill back 1 month? I am currently out of work due to covid-19. And will not have any income until next month. Thanks Megan

Mmackay01 by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos

Bill increase

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly. And I never use it for texting or calling. Could you explain please how this happened th...

RGW by Level 1: Joiner
  • 390 Views
  • 4 replies
  • 0 kudos

O2

I'm wondering if anyone can help, Im with o2 but I have upgraded and my old contract has run out and I want to start using my new contract but I want to keep my old number, both contracts were with o2

NETTYT by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos