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Anonymous
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International texts

Hi! I’m trying to text someone in The USA but no matter what I do the messages just won’t send! It just keeps coming up with ‘Message not sent’ with the red exclamation mark! My phone credit just got topped up this morning so why can’t I send international text messages?? Why won’t it work?? Smiley Indifferent Please Help! :\
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Posts: 74,425
Topics: 558
Solutions: 3,473
Registered: ‎04-01-2009

Re: International texts

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Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: International texts

Are you sure you have a credit balance and not a bundle?
You need credit as you can't send international texts from bundles.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,297
Registered: ‎31-03-2010

Re: International texts

@Anonymous Are you putting +1  then the area code and number? You have to use the +1 country code first.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: International texts

@Bambino Yea I’m putting the +1 before the number
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Level 64: Magistrate
Posts: 13,297
Registered: ‎31-03-2010

Re: International texts

[ Edited ]

@Anonymous If you're still not able to send using the country code then you need to speak to Customer Service to sort it. I can't think of any other solutions other than what's been offered as to why you can't send. Sorry.disappointed

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: International texts

@MI5 I have the £10 bundle
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Posts: 74,425
Topics: 558
Solutions: 3,473
Registered: ‎04-01-2009

Re: International texts

Then you have the answer in the first post by @MI5

Unless you have extra credit?