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Level 1: Joiner
Posts: 2
Registered: ‎03-02-2014

International number not receiving my texts but I can receive theirs...

I've been trying to contact my girlfriend in Nepal for the past few days via text message.

 

I can receive her texts, but for some reason she cannot receive mine. I call up O2 and they removed the international block and myO2 says I am being charged for the texts I am sending. She can receive texts from other phones from the UK, just not from me.

 

I know I have the number correct as she is the one who texted my number first. It has the country code at the start (+977). 

 

I've been around the houses on this one but can't seem to find a solution. I've spoken to O2 twice and they don't seem to be able to find a problem.

 

Much appreciated in advance.

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: International number not receiving my texts but I can receive theirs...

[ Edited ]

@Kim_needshelp

So your girlfriend can send texts to you which you receive. O2 have removed the roaming bar on your account and you can see you are being charged for texts you are sending her, though she is not receiving them?

 

I wonder if it's a problem with her phone or network and not yours?

Ask her to choose another network in Nepal and see if she receives your texts then. Just a suggestion.

She obviously hasn't blocked you as she is sending you texts.

Otherwise you may have to back to O2 and double check that the roaming bar has been lifted. https://www.o2.co.uk/contactus

As a last resort, you could always use WiFi and communicate via messenger or whatsapp.

*The Game Is On*

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Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: International number not receiving my texts but I can receive theirs...

She needs to check her message spam settings to see if your number is blocked or alternatively send her texts on WhatsApp.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎03-02-2014

Re: International number not receiving my texts but I can receive theirs...

I've checked with O2 and they say that the block has definitely been lifted, as they wouldn't be able to charge me.

She seems to be able to receive other people's texts, just not mine... so it seems very confusing.

 

Unfornately whatsapp etc isn't really an option as she will be going out in the mountains literally living in a hut so texting is our last resort.

 

Absolutely out of ideas, she's tried blocking and unblocking my number, manually selecting networks.

Any other last wim suggestions?

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: International number not receiving my texts but I can receive theirs...

You could try a PAYG sim to use as a temp measure?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: International number not receiving my texts but I can receive theirs...

Hi @Kim_needshelp, did you get a chance to try a PAYG sim as @MI5 suggested? Or are your texts now going through?

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