International bolt on
on 24-01-2018 01:20
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on 24-01-2018 01:20
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on 24-01-2018 02:40
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on 24-01-2018 02:48
If you want to formally complain please follow this link https://www.o2.co.uk/how-to-complain
I will also tag @Martin-O2 and @Marjo our Community Managers to see if they can assist you.
In the meantime, I would suggest you speak to Customer Services http://www.o2.co.uk/contactus, between 0800-08:30 is best, explaining your circumstances regarding your still substantial bill.
I hope I've been of some help and welcome to the forum, though I wish it were under pleasanter circumstances.
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on 24-01-2018 03:47
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on 24-01-2018 03:47
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on 24-01-2018 06:24
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on 24-01-2018 06:24
https://www.o2.co.uk/intertrial
You should be paying the rates shown on that link.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 24-01-2018 09:22
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on 24-01-2018 09:22
I have now had a letter from O2 telling me I will have my phone cut off, so decided yesterday to pay it with a credit card in order to avoid that happening, so I now have a huge credit card debt instead! I’m told my only recourse now is the Ombudsman and am considering that route.
As a business account holder, I apparently don’t qualify for the International calling trial. Although long retired, I have never thought to change from a business to a personal account and that might possibly account for some of the “attitude” I have encountered?
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24-01-2018 09:43 - edited 24-01-2018 09:45
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24-01-2018 09:43 - edited 24-01-2018 09:45
@AnonymousAs you are business customer therein lies the problem sadly...
The Intertrial link states this quite clearly
Until we launch the full service next year, it will only be available to a limited number of Pay Monthly customers. Business and Pay As You Go customers are not eligible.
However, this doesn't alter the fact that you should have been informed of a change of rate. I think a complaint is the way to go although to save you more stress maybe one of our community admin can help @Marjo @Martin-O2. No one needs this type of worry and anxiety
Veritas Numquam Perit
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on 24-01-2018 09:56
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on 24-01-2018 09:56
@liggerz87, @Glory1, @Cleoriff Thanks for tagging us in this guys!
@Anonymous I'm sorry to hear about your situation. I'd like to arrange for someone to take a closer look at your case and see if anything can be done. I'll need a few details so I'll send you a private message. Please get back to me there when you have a minute.
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If you'd like to take part, why not register?
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on 24-01-2018 10:21
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on 24-01-2018 10:21
Lots of tags @Martin-O2 Apologies for mine,I got a bit carried away with my concern for the OP...Still, too many tags is better than none at all...
Veritas Numquam Perit
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on 24-01-2018 10:29
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on 24-01-2018 10:29
@Cleoriff I'd rather get tagged 5 times then not at all!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?