International Favourites Bolt-on not working

[Anonymous]

Hello everyone,

I added the International Favorites 3 bolt-on to my account more than a year ago, and it renews on the 26th of every month, after removing the 10 pounds from my account. On the 26th of November, I had 23 pounds on my account, and I received a text that it was renewed as usual, but since the 28th I cannot use the 3 numbers I've set on my IF page, or my Call Me number. When I try to call the three numbers I hear a "tututu" and the call is rejected, and whoever calls me can't get through. On my personal account on the O2 webpage the Bolt-on is activated but it now says "Free", no money have been deducted from my account. You can see a screenshot of how it appears below.

Can somebody please tell me what I can do about this or who to contact? The online chat seems to be very busy these days. Like I said, I've been using this Bolt-on for more than a year so not sure if there is a global issue or is it just me.

Thank you

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[MI5 · Accepted solution]

The service has ended https://community.o2.co.uk/t5/Discussions-Feedback/International-Favourites-bombshell/td-p/1079175
It is being replaced with International calling which is on trial for now, but should go live in the new year.
https://www.o2.co.uk/intertrial

[jonsie]

Call customer service to get your last payment back. The new beta trial is much more expensive than international favourites. Dial123 is much cheaper. Try the app for free

[Anonymous]

Thank you both. I just don’t understand what the “new” trial plan/thing will be, since I have the exact rates anyway with my “International Sim”. Is that being removed as well?

[jonsie]

I'm not sure about the international sim. At the moment they are still actively promoting it on their website so I think that they will be keeping it. 

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/?country=POL#simtype=international

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[MI5]

International calling service will be a bolt on that can be added to any contract but full details not released yet.