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on 03-12-2017 18:32 - last edited on 04-12-2017 10:53 by MercedesS
Hello everyone,
I added the International Favorites 3 bolt-on to my account more than a year ago, and it renews on the 26th of every month, after removing the 10 pounds from my account. On the 26th of November, I had 23 pounds on my account, and I received a text that it was renewed as usual, but since the 28th I cannot use the 3 numbers I've set on my IF page, or my Call Me number. When I try to call the three numbers I hear a "tututu" and the call is rejected, and whoever calls me can't get through. On my personal account on the O2 webpage the Bolt-on is activated but it now says "Free", no money have been deducted from my account. You can see a screenshot of how it appears below.
Can somebody please tell me what I can do about this or who to contact? The online chat seems to be very busy these days. Like I said, I've been using this Bolt-on for more than a year so not sure if there is a global issue or is it just me.
Thank you
[image size edited]
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on 03-12-2017 18:38
It is being replaced with International calling which is on trial for now, but should go live in the new year.
https://www.o2.co.uk/intertrial
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on 03-12-2017 18:38
It is being replaced with International calling which is on trial for now, but should go live in the new year.
https://www.o2.co.uk/intertrial
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-12-2017 00:41
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on 04-12-2017 00:41
Call customer service to get your last payment back. The new beta trial is much more expensive than international favourites. Dial123 is much cheaper. Try the app for free

on 04-12-2017 01:44
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on 04-12-2017 01:44
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on 04-12-2017 01:59 - last edited on 04-12-2017 10:53 by MercedesS
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on 04-12-2017 01:59 - last edited on 04-12-2017 10:53 by MercedesS
I'm not sure about the international sim. At the moment they are still actively promoting it on their website so I think that they will be keeping it.
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/?country=POL#simtype=international
[image size edited]
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on 04-12-2017 06:24
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on 04-12-2017 06:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

