Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAYG - changing from Big Bundle to Classic

I don't use my phone much but for two weeks may be using it more for calls/text/data. Can I change to a Big Bundle for 30 days and then change back to Classic afterwards? I know you can change bundles but can you go back to Classic?

Resolved! Changing Date Direct Debit comes out

Hi can i change the date my direct debit comes out ?

Resolved! Very frustrated with Customer Services

I had an existing account with 02. My wife with EE. I have taken out two new contracts from Carphone Warehouse on O2. Customer Services said that I could move my old number onto one of the new contracts. That has now happended. My wife has now ported...

Resolved! how can i get a VAT invoice

How can i get a VAT invoice?

Resolved! O2 Refresh, am I wrong?

Hi all, On 24/6 I purchased a OnePlus 5 from O2 Angel, using O2 Refresh and paying £89 upfront. I was told by the rep that helped me with my contract that within 2 weeks: In case I want to keep the device, I can just call them, pay it off and cancel ...

O2 Travel in Turkey

Does o2 have any future updates for expanding into Turkey for 2018, £3.99 a day to use a very bad 3G network is beyond a joke. One of our party was on vodaphone and they got a very good steady 4G network for NO fee.

Network Problem

Ok almost no service at my home address for over 2 weeks. I have 2 mobiles on o2 and 1 on Tesco. Tesco tell me nothing wrong with mobile must be O2 whom they also use. No help online, so went into shop today. All 3 of my 'phones are less than 1 year ...

Resolved! Itemised text

Can I have a list of numbers that have been text on this phone please

Resolved! Calls and texts in Europe

I simply use phone in Greece for texts and calls on basic Pay as you Go. Had been cheap 1p for text etc on O2 travel but has suddenly gone up. Is this the new roaming arrangements? Is there some other tarrif that would be cheaper please?

Resolved! Stolen phone and responsibility for charges

Hello community ... I had my (unlocked) phone stoeln in Naples. I am being billed £423 in unaurthoised use ... O2 is discounting all but £100 which I have to pay. The list of numbers dialled all commence with the numeral '2' which I learn from the It...

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