Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Expiry rules

Just bought a couple of PAYG SIMs and added the £10 top up to each of them. What is not clear anywhere what is required to keep this SIM alive after 6 months. My understanding was that it had to be a chargeable event for it to continue, whereby charg...

Resolved! viewing my billl

I am trying to see my bill for my daughers phone but it is not on my o2 plan could yo check this the telephone numbers are

Resolved! Unable to call or text

I've not been able call or text all day in the postcode area HD3 4PH. It's very important that I'm contactable at all times and restarting my device hasn't fixed this. Please can you resolve this matter immediately as I'm very unhappy about the lack ...

Resolved! Coming to the end of a device payment

Hi, Tomorrow I finish paying off my current phone. Does this mean that I am then on a month-by-month contract? The only reason I ask is that the Pixel 2 XL has just been announced and I want to get it, but so far it only looks like Carphone Warehouse...

Resolved! Haven't signed CCA, changed my mind about the whole thing want to cancel but having difficulty.

Hi all, I'll try to keep this short and sweet. I ordered a new phone with a 24month CCA, chose to click and collect but after I had placed the order and it told me it wouldn't be ready to collect until October 3rd, I changed my mind and went into sto...

Not able to text or call UK from France

day 3 in France - have asked three times to sort out why I can't make calls - three times they have told me they have sorted but still I can't make calls!!

Resolved! Change my payment date

Hi I need to change my direct debit payment date to the 10th of the month please

Fraudulent calling

Has anyone been receiving calls from a number 222 300 375 registered in Mauritania South Africa. I have googled this and it’s a scam number they ring and hang up but loads of people are saying this is enough to get money from you even if you don’t an...

Resolved! Billing

How long can o2 provide me back dated bills for does anyone know? Many thanks

Resolved! yearly upgrade programme

Hi, I’ve got a few questions about yearly upgrade programme. I talked to someone in the live chat already but I didn’t get answers to all of my questions.I’ve got a message today from o2 saying it has been 12 months since my contact started and that ...

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