International Charges

[JMC1]

Hello everyone! 

I have a question, should I be charged for call that I haven’t answered? 

I’m currently in Australia, there is 11 hours time difference between here and the UK. Whilst I was asleep overnight I received 2 phone calls - obviously these were not answered and voicemails were left. I have been charged £2 for each of these calls. Surely that isn’t right? 

[Enlli · Accepted solution]

If the call goes to Voicemail there can be a charge as the call goes out to your phone and then diverted back.

However this is going to depend on what roaming package you have in place

[pgn]

Generally recommended to disable your Voicemail before you travel to anywhere outside the Eu Zone, @JMC1 - info here on how to do this, but note not all voicemail controls work when outside the UK: Guide: All you need to know about O2 Voicemail 901