International Call Charge Hasn’t Appeared

[Ed167]

I made a long international call to Canada (with the international bolt on) but several weeks have passed and the call hasn’t appeared yet on my bill. Does anyone know why this call hasn’t appeared yet? I was planning to remove the bolt on but not sure whether this will affect the charge if/when this call appears on my o2…

[TallTrees · Accepted solution]

Hello @Ed167 

Welcome to the o2 Community forum 

We don't have access to your account 

You could check with customer services 

They are on social media if it suits you send them a message  here 

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

[Ed167]

Hi, I’ll try customer services again - I tried here because customer services didn’t know the answer or when the charge would appear