Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My phone is barred

My phone is not making any calls

Resolved! New contract trying to activate sim

Just got a new iPhone 13 and put my SIM card in but it hasn’t been set up

Resolved! Data abroad

Why is my data not working in Spain?I have a monthly tariff and it should work automatically, have I missed something?

Resolved! O2 being undercut by Virgin

I’m getting to that time again where I have the option to upgrade my Apple XR and move onto another plan which offers more data than the plan I’ve been on for the past 3 years. I quite fancied the iPhone 13 unlimited data plan. However I had a quick ...

Resolved! Extension on bill

Hi there I am looking for an extension on my bill as I have been self isolating and have there for not receiving wages till I am back to work could u help please

Resolved! Order accepted?

I recently placed an order for a Surface X Pro and paid the initial £20.00 upfront payment.I was told in an email the following:"Thanks for your order - it's now full steam ahead at our end.We'll process your order as quick as we can, so it will be i...

Resolved! Contract ending

Hello, my contract ends on the 14th of March And I no longer wish to continue the contract.Do I cancel after I pay my last bill or does it have to be sooner.

Resolved! Air time no longer needed

Hi does anyone have an email address I can use to get through to a human at O2 please?I am paying for a mobile phone for my daughter which has been stolen.She has replaced it and is paying for that one herself.Since I don't need any airtime I have st...

Resolved! When will I get an update about my order?

Hello, I placed an order yesterday lunchtime. I have had all the legal documents sent through by email and have opened them. I have then received an email with my new phone number and order number confirmation saying they have received my order and I...

Resolved! O2 credit score problems- need urgent help!

I am in the process of buying a house and getting a mortgage, but I am now having huge issues because of O2 applying bad credit to my name. To give context to the story, I had an account with O2 for a couple of years, but closed the account in 2017 w...

custom-community-header-logo.text

Forum Posts