Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airtime bill

Hi there can you advise me,please?my last bill is for £605 because o2 charge me for airtime in out of U.K. I was in holiday in Bulgaria this country is in Europe but in the bill I saw charge for data in Turkey I never been there and I can prove that ...

Resolved! Block all oversea number

I would like to block and outside are number

Resolved! O2 took £225 from bank account for deposit yment but asking same amount again for order (not a scam)

Monthly payment

Resolved! Pay more than upfront cost? (Phone only)

I am looking at a phone that I wish to buy and only for the phone itself, as I'm happy with the contract sim I'm on.My question I ask:Is it possible to pay more than the upfront cost? As it is possible to change 'Spread the cost over' From what I see...

Resolved! end of contract and don't want to renew

how hard is it to explain that I don't want to renew the contract I'm told that I have to give 30 days notice but surely 2 weeks is enough to tell them that I will not be renewing a sim only contract and do not want them to carry on the service after...

Data

The o2 app is not allowing me to add more data

Resolved! No voice calls since Porting Number - Told it's "Affecting many customers"

Ported my number over from EE yesterday.EE sim lost signal around 4pm and put o2 sim into iPhone 12 pro.Since then, I've never been able to make/receive any voice calls. (But texts and data work fine)Spoken to o2 this morning after 30 minutes on hold...

Resolved! Payment

Hi I paid my bill today but on the app it’s showing as not paid so I cannot use my phone

Resolved! I had a call today from a firm called Clear Vision trying to renew my contract. Was this a scam or d

None

Resolved! Query regarding bill

My contract ended in July and I received a letter to say my monthly payments would be changed. However i appear to have one bill at £17.11 and the last one at £22.00 why are these tariffs so different

O2

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