Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

how do i get my deposit back??

I paid £100 deposit on my phone and they said i could get it back in a cheque....HOWW?? Thanks.

Resolved! Is O2 roaming valid in turkey?

I’m going to Turkey, will my monthly data and minutes work there?

Call back from Outbound Team

Hi... I’m out of contract and due an upgrade, I requested my PAK as was thinking about moving to Virgin. I got a call from the outbound team and offered me a deal. He said he would call back the next day to give me time to think about it.I missed the...

Resolved! Phone quiry

Hi, I've had a new phone after sending my last 2 Xperia phones back. Although this seems to be a better phone I still can't get any signal above 2-3g network. Also is it normal for your phone to get really hot whe. A hotspot is connected. I never had...

Resolved! O2 Monthly Skm - no update since purchase

Yesterday morning (26/04/22) I ordered a monthly sim with O2, in preparation for my Voxi plan ending, and it’s a better offer than what I have with them anyway. When I placed the order a page came up says my order was under review and that it may tak...

Resolved! NHS Open 25% Airtime Discount

I currently have the o2 open 25% airtime discount registered to my phone number, however I’m planning on upgrading my phone tomorrow and so will have a new airtime deal. Will I need to follow the process again after purchasing my new phone and add th...

Resolved! Cancellation

So i cancelled my contract within the 14 day cooling off period, but I need to wait 30 days before its cancelled, will i need to play anything or will the contract just end?

Resolved! Dongle reurned

I have returned a dongle but it and airtime are still on my account how do i make sure they are cancelled, dongle has been received back at o2 according to track and trace

Resolved! O2 Credit Not Showing On My Account

I was given a £60 credit on the 21st April and assured it was showing on my account, even though I couldn't see it! My bill payment was taken from my bank account on the 26th April, but the credit wasn't applied. Now I can't get hold of a customer se...

Resolved! High bill

Hello,My usual monthly bill is about 30 pounds. In March I saw it stated for a -182, and this month for a -142 pounds. I looked through charges etc, and even with some small charges it didn't add up to those sums. Can someone please help me understan...

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