Insurance claim during Covid 19

[Dales91x]

Hi my phone has broken and I am unable to speak to anyone about an insurance claim? I have tried tweeting and calling and searching online. Can someone please advise what I need to do during this time as the phone is needed to contact friends and family during isolation. Please respond as I have been unable to get answers elsewhere.

[LutonRicky]

I am having the same trouble. I lost my phone in Tenerife and haven't been able to contact O2 for a replacement.

[LutonRicky]

I am having the same trouble. I lost my phone in Tenerife and haven't been able to contact O2 for a replacement.

[Bambino]

@Dales91x You'll have to keep trying to call customer service. No other way at the moment. Best time to try is 8 am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

@LutonRicky The lost/stolen service is 24/7. You need to stay on the line. Your call will be answered.

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[MI5]

@Dales91x 

https://www.o2.co.uk/help/digital-services/o2-insurance

[TallTrees]

Good wishes @Dales91x and @LutonRicky
Try to be patient when phoning, difficult times.
If it is imperative to be in contact quickly and if you can manage it buy cheap phone with sim PAYGO.
Tesco maybe.
Good luck and welcome to the o2 community forum from TallTrees

[Nedboyd]

Has anyone had any luck with this?? I have a broken phone and can't get through as they're not taking calls... 

[gmarkj]

Use any option to get through, even lost/stolen or fraud.
Once you get a person you can ask to be transferred.