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Anonymous
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Increased airtime bill... any chance of increasing data to something reasonable?

[ Edited ]

Just had a text to say my air-time bill is increasing... I guess the mobile companioes have got to recoup the losses incurred by the outlawing of the Roaming charges that were ripping us off on for years.

 

Wondering if there's any chance of a decent data allowance increase too?

 

I pay £24 (soon to be £25) a month for a deal including 500mb data which, given the tariffs available from other operators, is pathetic.

 

O2 appear to have gone down the Sky route of brilliant deals to attract new customers while they treat their existing customer base with contempt. All backed up with a miserable experience whenever you need to contact their Customer Services dept.

 

I was a Sky customer for 11 years before their prices and atrocious service finally sent me running to BT, who I've now been happily with for 2 and 1/2 years, and I am counting down the 5 months left until I can end a 10 year relationship with O2 for the same reasons.

Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Increased airtime bill... any chance of increasing data to something reasonable?

Yours is about the 10th post today on this.
You agreed to the yearly rpi price increase when you took the contract http://www.o2.co.uk/termsandconditions
All networks do it so none are any better than the other.
https://www.o2.co.uk/prices
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Increased airtime bill... any chance of increasing data to something reasonable?

You can’t end a contract for this reason when o2 are in their rights & this in your t&c. They won’t increase the data to coincide with this. If the data is not suitable then you need to either buy a bolt on or upgrade to a tariff more suitable 

Anonymous
Posts: 0

Re: Increased airtime bill... any chance of increasing data to something reasonable?

The price increase was only part of my post... and title

 

And only one aspect of my disatisfaction with O2, stemming largely from their shockingly inept Customer Services.

 

Additionally, O2 state that the increase is 'in line with the 4% level mof inflation' when inflation hasn't been at 4% for over 6 years! It's exactly this kind of either (a) deliberately misleading or (b) incompetence that I refer to.

 

I've swapped my son's contract from O2 to BT and I have experienced a vast difference in the service levels of the two companies. I will be leaving O2 as soon as my contract ends in July after having been with them for 10 years.

Anonymous
Posts: 0

Re: Increased airtime bill... any chance of increasing data to something reasonable?

Or, if the data is uncompetitive and poor, then I can take my business elsewhere.

 

Which I shall.

 

Roll on July!

Level 10: Inspirational
Posts: 337
Registered: ‎14-01-2011

Re: Increased airtime bill... any chance of increasing data to something reasonable?

You know EE (owned by BT) have just put their price up by 4.1% too.

 

Mibbes the networks know something about RPI we don't?

 

ewan

Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Increased airtime bill... any chance of increasing data to something reasonable?

Rpi is what is stated and what is applied.
Whether you agree with it as a measure is immaterial.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,668
Registered: ‎31-03-2010

Re: Increased airtime bill... any chance of increasing data to something reasonable?

I think that generally, all the mobile phone providers are a much of a muchness. The cost of a monthly tariff shouldn't be what determines which network you use anyway. It should be determined by the coverage you get in the places you frequent the most. No point in a cheaper tariff if you can't get a signal.

I also have a feeling that come this time next year, the subject of roaming will come back into play. The UK will no longer be subject to EU directives, and I'm sure that will include roaming charges, so steel yourselves for those increases too.

I DO NOT WORK FOR O2

Highlighted
Posts: 73,365
Topics: 688
Registered: ‎14-01-2013

Re: Increased airtime bill... any chance of increasing data to something reasonable?

@AnonymousYou can calculate your increase on here Retail Price Index

It happens on every mobile network in April each year

*The Game Is On*