I am currently in the process of buying a house and have just applied for the new mortgage only to discover that O2 have incorrectly applied a default to my file.
In November 2019, I returned a mobile phone to you well within the 14 day return period and took a different mobile/tariff which is now my active account - all up to date with no late payments.
In December I received an email advising that I owed £740.65 for another mobile phone that I have never used. I immediately called your customer service team to query it and they confirmed that I did not owe the money and the account would be closed and not to worry.
I am in the process of moving house and have just had my new mortgage declined becaue O2 have have incorrectly issued a default notice on my credit file. I have spent 2 days calling Customer Service and spoken with 4 people being passed from pillar to post only to be told today that I need to email credit referrals and cant actually speak to anyone.
Does anyone have any advice about how I can get a response fairly quickly? I can see from posts here that people have waited up to 21 days for a reply!
