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Anonymous
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Wifi calling SMS

TuGO worked perfectly for me allowing both wifi calling and SMS. Running a business in a Not Spot in Norfolk now O2 wifi calling only allows calls and even then intermittently, sometimes having to switch into and out of plane mode. Can I have TuGO back please or enable wifi calling to send and receive SMS

Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Wifi calling SMS

SMS function has been promised for this year sometime, but Tugo will not be returning unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,124
Registered: ‎31-03-2010

Re: Wifi calling SMS

[ Edited ]

@Anonymous With reference to @MI5's reply, on a separate note, if you're trying to run a business, relying totally on a mobile connection isn't the best option. You really should have a land line as a backup if nothing else. The expense of the land line can be paid for by the business.

I DO NOT WORK FOR O2

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Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Wifi calling SMS

I'm assuming @Anonymous has a compatible device or else it wouldn't be working at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,124
Registered: ‎31-03-2010

Re: Wifi calling SMS

Yes I edited my reply.

I DO NOT WORK FOR O2

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Posts: 86,605
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Wifi calling SMS

Yes, I see now Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Wifi calling SMS

Appereciate that but like to keep everything together in one system if I can. The frustrating thing was that everything worked fine with TUGO and chaning to a new system should bring benefits not loss of service

Anonymous
Posts: 0

Re: Wifi calling SMS

Had a S4 Active that worked fine with TuGo but has to upgrade to Samsung J3 to allow wifi calling
Level 2: Apprentice
Posts: 23
Registered: ‎09-05-2013

Re: Wifi calling SMS

[ Edited ]

Two of the major UK networks with 2G/3G on the 900MHz band (the one that passes through buildings better) both do not support SMS over full-stack IMS (Wi-Fi Calling/VoLTE). O2 is one of these.

 

The other two major UK Networks, the ones who do not have 2G/3G capacity on this band and instead use 1800MHz or higher for 2G/3G (the one that does not pass through buildings better), do indeed support SMS over full-stack IMS (Wi-Fi Calling/VoLTE). 

 

I don't suppose this is a co-incdience but a feature enabled out of necessity on the latter two networks. This makes sense and explains the current state, especially whilst O2 still have a strong 2G network that supports SMS.

 

 

However, as O2 re-farm their 2G capacity with a stronger 4G service (already starting to happen in some areas), they will definately need to enable SMS over full-stack IMS so it can work on 4G as well, and to off-load traffic to WiFi if anything.

i have a mobile phone on o2