In Ireland, voice calls fail but text ok

[Anonymous]

Pay monthly with iPhone 5s, have travel bolt on, O2 Ireland good signal on phone but every time I try to call anyone with voice, I get "call fail" text messaging is fine.. Not happy that I pay a lot per month, have travel bolt on and there seems some account restriction on me. My girlfriend also on 02 with Samsung galaxy and is having no problems. Where do I go to get this nonsense sorted out?
Thanks in advance

[Anonymous]

Hi,

Are you using the correct local calling code.

http://international.o2.co.uk/internationaltariffs/travelling_abroad

How to speak to Customer Services is in the 'Contact Us' tab at the bottom of the forum page. 

[MI5]

Check the format of the numbers you are dialing.

[Anonymous]

Lol, fair reply but not the issue. Chatted to online help but unresolved, just hoped it was a common issue, being able to receive voice calls, texts fine both ways, even use data....just voice calls always fail. Happened last year with old iPhone 3 on my Irish holiday, though new iPhone, contract would solve it....sadly no

[Anonymous]

It may hopefully be a glitch.

Try re booting your phone.

Let us know how you get on.

[jonsie]

Do you only have one Irish network to choose from? Maybe try manually selecting another if there is a choice?

If this is happening on a previous phone too, and your girlfriend's phone is ok, it's possibly account related.

[adamtemp64 · Accepted solution]

1 In Eire (southern Ireland) No need to change uk numbers they will work as if you are at home

2 You need to dial Eire numbers with +353 and the rest of the world with the correct code

3 To contact o2 if 202 fail  ring this from the other working o2 handset +44 844 809 0202 to check account issues free pay monthly cost payg