@Anonymous wrote:
A day later and still no joy. Live chat have given me two different figues for how many talk minutes are left. Then I realised that they were reading it out from my last recorded bill entry from 16th May - the bit I can see for my self on the bill anyway. Texting for balance returns the same result, so does the App. Information is now a week out of date. I have asked my teen not to use the phone for outgoing calls until we can get an accurate balance. Live chat advised that I would get the same response from CS - O2 are in the middle of 'improving' millions of customer accounts and this only takes a couple of days.
Like you YorkshireA I am getting bl**** disgusted by this . My usage hasn't been updated like most since the 17th and still isn't updated now, so on the advice of the other posters here on this thread I have just spoken to CS who can't tell me either what the balance is on my allowances or when this will be fixed. My O2 and all the other ways of getting this information all come back with the same statement that I don't have a minutes allowance!!! That is why I'm bothered.
Also, it is now effectively at the time of writing a bank holiday and with the best will in the world I cannot believe anyone is working on this over that period.
Will someone from O2 please explain why it is taking so long for this to be sorted? Complete nonsense. If I provided this sort of service to people I would be out of business in days.
