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@c_maguire Please take a look here: https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
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You may also want to get your phone unlocked if it isn't already.
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Good morning @c_maguire and welcome to the forum! 
The info in the guides above should help you understand what to do next better, but if you have any other questions do let us know. As well if you have any feedback on your experience with O2, don't hesitate to share it with us as I'd happily pass it on to the Business. 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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