I want to leave this awful provider

[Vas]

Over the past three weeks I am getting intermitent connection from O2 for my data. B15 2TH. How can mast problems last this long. As this mast covers both my work area and home I am fed up with the constant of being unable to use my data. I want to leave based on continued poor service. I have checked ofcom website and it says is within my rights to leave without a penalty.

[Cleoriff · Accepted solution]

@Vas 

Info re cancellation of your contract here Guide: Cancelling Your Contract 

I very much doubt you will be able to leave without penalty. You could ring cutomer services and use the 'I'm thinking of leaving' link...see what they say. I doubt it will have any effect but worth a try Guide: How to find help & contact O2 

[Bambino]

@Vas Here you go: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

[MI5]

No chance of leaving penalty free after only 3 weeks and I'm sure OFCOM doesn't say you can either.
Many factors effect repair timescales and it's all covered in the T&C's you signed into when taking your contract.
I appreciate it's frustrating but these things happen occasionally so you'll just have to be patient.

[PhoneChanger]

If you're on a refresh contract you can pay off your handset plan and you're free to move away

[jonsie]

Good luck with this but I fear you will be hugely disappointed. 

[RyanK1992]

You need to give a provider ample time to try and resolve an issue @Vas ; nothing in this world is fault free sadly.