on 16-10-2019 13:20
Over the past three weeks I am getting intermitent connection from O2 for my data. B15 2TH. How can mast problems last this long. As this mast covers both my work area and home I am fed up with the constant of being unable to use my data. I want to leave based on continued poor service. I have checked ofcom website and it says is within my rights to leave without a penalty.
Solved! Go to Solution.
on 16-10-2019 13:41
Info re cancellation of your contract here Guide: Cancelling Your Contract
I very much doubt you will be able to leave without penalty. You could ring cutomer services and use the 'I'm thinking of leaving' link...see what they say. I doubt it will have any effect but worth a try Guide: How to find help & contact O2
on 16-10-2019 14:19
Many factors effect repair timescales and it's all covered in the T&C's you signed into when taking your contract.
I appreciate it's frustrating but these things happen occasionally so you'll just have to be patient.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-10-2019 16:57
Good luck with this but I fear you will be hugely disappointed.