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I’ve gone from contact to a sim only contact

Zoe88
Level 1: Joiner
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on ‎12-04-2024 13:46

on ‎12-04-2024 13:46

Hi I’ve gone from pay monthly and have upgraded to a sim only contract and kept my phone do I have to cancel my direct debit for the one I pay now and will a new one automatically for the sim only contract 

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Enlli
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on ‎12-04-2024 14:10

on ‎12-04-2024 14:10

Assume you have gone for a brand new SIM only contract rather than upgrading.

If that is the case the Old Contract may still be running. 

You will need to migrate your number to the new contract to close that account. Leave that DD in place for now

Guide: Migration & porting into O2  

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎12-04-2024 17:39

on ‎12-04-2024 17:39

@Zoe88 

Do nothing. You new bill will be taken from your current DD with just the adjusted amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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