I've been onboarded to pay monthly last month and still don't have any data connection

[KMcCauley]

I've been onboarded to pay monthly about a month ago and despite getting billed I still don't have any data connection. Considering the prices of the tariffs I don't believe that's acceptable and would like help getting this sorted as soon as possible

[KMcCauley]

So apparently when you're asking the 'virtual assistant' you're making a community forum post. Phenomenal

[MI5]

@KMcCauley 

All ways to contact O2 here Guide: How to find help & contact O2 

[gmarkj]

Sorry to hear that @KMcCauley 

When you say you've got no data, I am guessing that you have an allowance but it won't connect when not on WiFi?

What type of phone do you have (iPhone or Android)?

Do calls and texts work ok?

Check if your APN settings are correct - see this link https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202 

If you are still struggling, see if these help at all:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?