I've been onboarded to pay monthly last month and still don't have any data connection
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on 18-06-2024 12:32
I've been onboarded to pay monthly about a month ago and despite getting billed I still don't have any data connection. Considering the prices of the tariffs I don't believe that's acceptable and would like help getting this sorted as soon as possible
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on 18-06-2024 12:36
So apparently when you're asking the 'virtual assistant' you're making a community forum post. Phenomenal
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on 18-06-2024 12:40
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on 18-06-2024 12:40
All ways to contact O2 here Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-06-2024 12:41
Sorry to hear that @KMcCauley
When you say you've got no data, I am guessing that you have an allowance but it won't connect when not on WiFi?
What type of phone do you have (iPhone or Android)?
Do calls and texts work ok?
Check if your APN settings are correct - see this link https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202
If you are still struggling, see if these help at all:
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here