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I think im being overcharged

Billiard123
Level 1: Joiner
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‎13-11-2023 09:50

‎13-11-2023 09:50

I think i have been overcharged for a long time by o2. The contract i signed stated that my Bill was split into 2 parts, my device plan and my air time plan (approx £18 each), and once the device was paid off then my bill would be just for the airtime. However, after checking back it seems i am still being billed for the whole total (approx £36) even though my device has been paid off for well over a year.

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MI5
Level 94: Supreme
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‎13-11-2023 09:57

‎13-11-2023 09:57

@Billiard123 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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