Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device Plan Statement

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Bill

Hello, I contacted o2 last month about my bill being more than usual. The o2 human assistant assured me it was an o2 error and that I would be reimbursed. I was told that my next bill would be less than usual due to the reimbursement. However this mo...

Unable to select rolling plan

Hello, every time I try to pay with my card for the £10 rolling plan it is not accepted . However I have managed to use the same card to top up £10 in my account , could you kindly deduct this amount and enroll me into the £10 rolling plan thank you

Resolved! Roaming in the Europe Zone

Hello,I am going to make a trip to France for 10 days and would like to clarify if France included in your Europe Zone destination? and if there will be additional cost for using my phone there?I am paying monthly customer and my family members as we...

Bank account details

My direct debit has recently been changed and the agreement details you emailed me give my first name as 'Erlend', my name is actually spelled 'Erland' and I am worried this might affect the direct debit request being accepted by the bank

O2 Switch Up

So I’m completely confused. i have had Switch up from October 2022. I switched up in September 2023 i have been told I am unable to switch up again for 90 days by the stores, which seems contradictory to the forum post by the Social Team. I spoke to ...

New O2 sim card

I have just taken out a monthly mobile contract with O2 through Virgin Media. I sent a PAC code and was informed that my number would be ported on 08/12/23. I changed over the SIM card on 09/12/23 and have been able to send messages and make calls. H...

Resolved! Bills

My monthly sim contract is £15.99 a month. In November I paid £31.10 and am due to pay the same tomorrow. Can you tell me why

Resolved! Unable to switch from payg to monthly roll over, card declined

I’m on payg and it looks like it’d be worth my while to switch to monthly roll over. Problem is it fails each time saying “We could not take paymentYou may want to try again using a different card” I can top off just fine with the same card. I messag...

Switch Up Anytime

Hi little confused this evening. I went into a local store to Switch Up from 15 Pro to Pro Max but could not as I hadn’t reached the 90 days yet. I tried to give the whole Anytime terms vs 90 days etc and they said yes we know but your account says y...

O2

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