Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I am trying to simply access my calls made and received record for September but it’s not available

Does anyone know how I can go into my calls made and received log that’s not part of the latest bill? The option to click into it is not available for me?

Disney plus won't activate

Hi,I'm getting the error 404 Oops. We can't find the page you're afterwhen I try to activate the 3 months free Diosney + I understand this is common but how can I fix it?

HI 02 CONTACTED MY WIFE A FEW WEEKS AGO RE CHARGES FOR PAPER BILL THAT WE DID NOT RECIVE

HI YOU CONTACTED MY WIFE A FEW AGO RE CHARGES FOR PAPER BILL THAT WE DID NOT RECIVE

No sound on voice calls

Got a new iPhone 14 from O2 shop last week all working perfectly until last Friday pm then lost all sound when making & receiving voice calls. Can make & receive calls ok on using WhatsApp audio. Had online diagnostics test today advised device is wo...

Changing Tariff or cancelling service to take out a new contract

I have two numbers, sim only, 100GB. I do not use very much Data and the current Black Friday prices for 30 GB will suit me very well.How do I change?

cancelled message

How to pay final bill after leaving o2 for another provider??

I have received my final bill from o2 now that i have left for another provider. However o2 are making it impossible for me to pay this bill as they have cut my access to My o2. Also the phone numbers they provide to use to pay a bill, can only be ca...

Resolved! Monthly tariff gone out after contract ended

I ended my contract at the end of the 2 year period and a monthly payment has just been taken . Am I right to think that we pay at the beginning of the month ( so a month in hand) and not at the end? So,the 25th monthly payment should nt have been ta...

Can't activate old puffl

Hi I have old by 50 and bt 200 puffl, and have received the new 5g Sims and unable to activate. This is because I can't pass security. As I didn't sign up with an email address, or password or account number when I took the account out about 25 years...

Upgrade to SIM only

My wife and I have 2 IPhone 11’s on contracts with O2. (REMOVED for my wife and REMOVED for me). Our contract has expired. I want to go to SIM ONLY as we are happy with our phones. I can’t get through the whole process online. I can’t get past the ‘E...

O2

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