Solved: I need help please

NoPhotoID · ‎19-08-2018

Hello I’ve just ordered the new I phone 8 and it’s ready to be picked up tomorrow. It says I need to bring photo I.d in store with me to get my phone but I have no photo I.d. Do I have to have it or can I take other forms of I.d like utility bill or birth certificate or bank card? Thank you

MI5 · ‎19-08-2018

You'll need to call the store to ask what they will accept.
Usually a passport or drivers license id required but assuming you have the pin code off the email they may accept a utility bill or some other form of ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-08-2018

You'll need to call the store to ask what they will accept.
Usually a passport or drivers license id required but assuming you have the pin code off the email they may accept a utility bill or some other form of ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎20-08-2018

Hi @NoPhotoID, please do see the advice above from @MI5. Were you able to pick up your phone ok today? Let us know how you're getting on with this.

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