In September I contacted O2 to reduce my monthly contract charges to under £20. Since providing my credit card details over the phone, I have been billed over £100 each month, sometimes more. Despite lengthy calls with overseas call centres, I am repeatedly told it is a mistake, yet the incorrect charges remain on my bill and I continue to receive payment demands.This situation is now affecting my credit record. It appears that fraudulent activity is occurring on my account, as charges are being applied that have nothing to do with me. I urgently need O2 to stop these payments, investigate the misuse of my card details, and correct my account.Has anyone else experienced repeated overcharging or suspected fraud with O2? I would appreciate advice on how to escalate this, as frontline customer service has not resolved the issue.
