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I have not received my sim card

Shahpur
Level 1: Joiner
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on ‎25-11-2023 12:42

on ‎25-11-2023 12:42

I bought a new samsung phone. I have not yet received my new sim card although requested a few days ago. Now my old phone is no longer working and my new phone has no network coverage

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jonsie
Level 94: Supreme
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on ‎25-11-2023 12:45

on ‎25-11-2023 12:45

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎25-11-2023 12:47

on ‎25-11-2023 12:47

@Shahpur 

O2 disconnect your old sim when a new one is ordered.

Your new sim will be ready to use when it arrives.

If you need it quicker, go in store with photo ID to get a new one immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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