I have been charged twice for my previous bill

[Caitlintye1]

For my last bill my money automatically came out of my bank but then for some reason my phone then was getting a texts to say I hadn’t paid when I had and then I had to repay it again 10 days later as o2 stopped my phone working. How do I get a refund of one of the payments? I have proof of two payments

[Bambino]

@Caitlintye1 I will tag one of the O2 online account advisors who will be back on at 8 am tomorrow and will look into this for you.

@O2Lisa Can you please assist?

[O2Lisa]

Morning, thanks for the tag @Bambino 

I'll message you privately @Caitlintye1 and get this looked in to for you