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I changed my number by calling 202, but now I have no mobile network

MrRoblox9227
Level 1: Joiner
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on ‎25-08-2022 21:03 - last edited on ‎25-08-2022 22:53 by Moderator

on ‎25-08-2022 21:03 - last edited on ‎25-08-2022 22:53 by Moderator

Hello everyone,

 

I recently changed my number, my old number. I called 202 to change my number, and as soon as the representative was about to tell me the new number, the phone cut off

 

Now, I don't know my new phone number, the myO2 application doesn't show my new phone number and my mobile data doesn't work.

 

Please help me.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 
 
 
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jonsie
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on ‎25-08-2022 21:12

on ‎25-08-2022 21:12

Help here

Guide: How do I find my own mobile number? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎25-08-2022 21:43

on ‎25-08-2022 21:43

@MrRoblox9227 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎26-08-2022 11:47

on ‎26-08-2022 11:47

@MrRoblox9227 I wanted to check if you have managed to resolve this issue or are you still in need of help? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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