info: Welcome to O2. Someone will be with you soon.
info: We're really busy right now. Thanks for waiting.
info: We're really busy right now. Thanks for waiting.
info: We're really busy right now. Thanks for waiting.
info: We're really busy right now. Thanks for waiting.
info: You're through to 'Bella'
Bella: Hi there. My name's Bella I am an O2 Upgrades advisor, how can I help you today?
Me: hi there
Me: I'm thinking of moving back to Australia
Me: Wondering how much it would cost me to terminate my contract
Bella: I'll certainly check this for you
Bella: Can I’ve your full name and O2 mobile number?
Me: Name
Me: (this is where I gave wrong number)
Bella: Is this O2 mobile number (wrong number)?
Me: oh sorry
Me: wait
Me: (my correct account mobile number)
Bella: Thank you
(security bit)
Bella: Perfect!
Bella: Barret, I see that your contract ends on 20 December 2013 and you're on £15.50 tariff
Bella: You'll be charged (this much) to cancel your account,
Me: I'd like to cancel my contract then
Bella: I'll help you to cancel the contract but before that you can transfer your number to pay as you go and that way you'll be able to keep the number which is well known to your friends and relatives. It will be very helpful in an emergency.
Me: no thanks
Bella: Once your number is transferred to pay as you go, your current contract with us will get cancelled . You just need to activate with £10 if you want to use the service and you need to make a call or send a text once in six months to keep the number active.
Me: no thanks
Me: please cancel my contract
Me: and i don't want any messages going to my mobile number
Me: from o2
Bella: Barret, I'm just helping you to cancel your account with us and also to keep the number, you can keep it as spare or you can even gift it to your family member.
Me: I don't want to keep the number
Bella: Alright.
Me: I know you are being helpful, thanks 
Bella: Then you'll need to give 30 days of notice period to cancel your account
Me: Ok, so if I go on the pay as you go, I won't need to give 30 days notice?
Bella: Yes, you don't need to give 30 days of notice period
Bella: For that, I'd need to send out a free of charge sim card and you'll get that within 1-3 working days. May I know the address where you want the sim card to be delivered?
Me: (my address)
Bella: Can I have the complete address please?
Me: sure
Me: just getting that
Me: (postcode)
Bella: Thank you.
Bella: Can I have the alternate number just in case we need to contact you?
Me: (another contact number)
Bella: Thanks for the information..
Bella: There is some important info you need to know about your disconnection, please click here to read through it.
Me: thank you
Me: when will my sim card be deactivated in the current phone?
Bella: I've processed your request and the date your number will be transferred from Pay Monthly to Pay and Go is 06 February 2013. In the meantime, you can save contacts and other important stuffs from your SIM card to the handset.
Bella: Once connected to Pay & Go, you'll need to top up in order to make/receive calls.
Bella: It may take a further 24 hours for SMS/MMS/GPRS to be activated. This is part of the connection process.
Me: Ok, but are you going to send messages to my phone?
Bella: You won't get any message, you'll just get a confirmation email.
Me: Ok, thanks
Bella: You're welcome,
Bella: Is there anything else I can help you with?
Me: No you've been great, thanks
info: We'll email a copy of your chat transcript to (myemail@address.com).
Bella: You're welcome
Bella: Thanks for chatting with us.
Bella: Bye, take care. But now I have a bill sitting in my email account asking for money. On something I thought was already cancelled.
Can someone explain if I've misread what was typed? The only thing I can think of is that the SIM needed to be activated before the cancellation went through...
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