I cancelled my account ages ago (about 7/8 weeks) and just received another bill ?!?!?

[Anonymous]

I have moved to Poland 2 months ago , and before that I have spoken on chat with one of your representative an cancelled my account , I have also asked him to send my new sim card to start pas as you go account . First of all I have been send normall sim card , where I am Iphone user ,and have specified that (?!?!) ,and have been charged for that on the bill which suppose to be my last one. NOw I have received another bill , which I have no intention to pay , as I have cancelled my account , and as I am in Poland I am not going to pay a fortune to contact your costumer service again ,to fix your employee mistake. How can I contact you to resolve this situation quickly?

Regards,

Arkadiusz Tomaszewski

[jonsie · Accepted solution]

Try the Chat link in my signature.

[perksie]

You may not have received your final account before you left, is that possible?

[jonsie]

It seems probable that this is what has happened.

(congrats on another milestone perksie:smileyhappy:)

[perksie]

Thanks jonsie, I missed that one, not paying attention!

[Anonymous]

HI ,

Thans fora tip. the link doesnt seem to work - it directs be to the page but there is no ''chat'' button , and the chat windwo doesn't comes up. Do you know if that might be becouse I am abroad?

[perksie]

It could be, try an email here:

https://www.o2.co.uk/apps/help/help