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I can’t log into my account because phone number is associated with wrong email

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EE-is-better
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on ‎16-07-2023 15:58

on ‎16-07-2023 15:58

Hello. I can’t log into my account because my phone number is associated with the wrong email because of those idiots at virgin media. 

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MI5
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on ‎16-07-2023 16:00

on ‎16-07-2023 16:00

@EE-is-better 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎16-07-2023 16:00

on ‎16-07-2023 16:00

@EE-is-better 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EE-is-better
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on ‎16-07-2023 16:04

on ‎16-07-2023 16:04

Ok thanks. All I get from their stupid bot is to contact expert through o2 app which I can’t use because I don’t have a number associated with it, and can’t associate the number because it’s already associated with another email address with a similar spelling. 

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MI5
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on ‎16-07-2023 16:10

on ‎16-07-2023 16:10

Good luck @EE-is-better 

I agree btw

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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