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asdlkasjdlk · ‎03-06-2020

Call is immediately dropped. The help system says I may have a spend cap but I didn't set one and can't view or change it either in the app or on-line.

MI5 · ‎03-06-2020

@asdlkasjdlk

You need to call to remove the spend cap Guide: Coronavirus Community Help and Support

The best number to try is 0800 587 4005

Guide: Spend caps on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-06-2020

If there is a spend cap you should see it in My O2

It's possible you may have an international bar which customer service would need to remove

Open the calls app and check in the phone settings to see if international calls are blocked there

If you need to call

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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I am unable to call USA from UK

Account

Bill

Stolen SIM card

Data allowance

upgrade on Account number ********** Phone number ...