I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

[Sally23]

I am expecting s refund - why have i been charged?

[Enlli]

This is a Customer to Customer forum.

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

[jonsie]

Leave your direct debit in place so that any refund can be paid back into your account

[XboxBloke1976]

@Sally23 Because CS are incompetent?

[TallTrees]

Hi @Sally23 

Good advice from community member @jonsie 

To add to community members advice @Enlli 

if necessary all ways to contact o2 customer services Here.

Guide: How to find help & contact O2 

[MI5]

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@XboxBloke1976 wrote:

@Sally23 Because CS are incompetent?

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Didn't take long........

How many different accounts are you going to make?

[madasaf1sh]

14.8 billion as hes an idiot @MI5 

[XboxBloke1976]

@madasaf1sh Reported, sit down, the Mods won't do anything (unfortunately)

[MI5]

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@madasaf1sh wrote:

14.8 billion as hes an idiot @MI5 

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It was peaceful and pleasant for about a week......

[madasaf1sh]

Yep it was nice and friendly until that turned up again!!!