I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

[Sally23]

I am expecting s refund - why have i been charged?

[Enlli]

This is a Customer to Customer forum.

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

[jonsie]

Leave your direct debit in place so that any refund can be paid back into your account

[XboxBloke1976]

@Sally23 Because CS are incompetent?

[TallTrees]

Hi @Sally23 

Good advice from community member @jonsie 

To add to community members advice @Enlli 

if necessary all ways to contact o2 customer services Here.

Guide: How to find help & contact O2