How to transfer a number between two o2 contracts?

[Anonymous]

I am not sure if this specific question has been asked before (if it has, I can't find it):

I want to purchase a new o2 contract from mobiles.co.uk (a new o2 contract is cheaper than any upgrade option from o2 or mobiles.co.uk), and I still have my existing o2 sim only deal (that I am now paying monthly by choice, as the contract is complete).

My question is, how would I go about getting my current number onto the new contract. I would obviously call and cancel the old, complete contract. Would I then just ask them to transfer my number to my new o2 contract from mobiles.co.uk? Would I have a brand new myo2 account as well? Any help would be appreciated

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[collierp77]

I'm still on the line, asking to be escalated.

[collierp77]

The agent says that the OP was able to because that was a different account....

Mine would be an 'internal transfer' that they are unable to do.

[collierp77]

After 2 hours 14 mins I've given up. Transferring to a PAYG looks like an option though

[MI5]

@collierp77 

There are known issues with numbers on legacy accounts now they have been moved to 360.

The only way is to port out and back in again using a different network PAYG sim.

[collierp77]

OOh that sounds fun. I've called back and am currently speaking to a lovely Scottish accented lady, hopefully, they can tell me something different than the previous 2 hour call.

[collierp77]

On hold to the customer care team now, no indication that this is not possible.

[collierp77]

old number deactivated

[collierp77]

And sorted!

[MI5]

Good news.

The UK service agents are known to be much more clued up than the offshore ones.

[collierp77]

I feel like I was lied to so that I would be coerced into taking a 24-month contract.