How to get a PAC code

[Anonymous]

Hello

i have been looking into getting a pac code ( i'm on pay as you go ) , i have read on forum that i needed to call 4445 in oder to obtain this , but that number only give me 3 recharge automatic menu , no way to talk to anyone there , i tried the live chat ,no luck

so i would appreciate if someone could give me the good number i have to call in order to obtain the pac code ,my new sim arrived today , and has been activated , but can't use it since i have been battling to have precise information on how to get a pac code

any help appreciated

thank you

[MI5 · Accepted solution]

4445 is the number you need.
The top up line is 4444.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[jonsie]

P&G customers have to call customer service on 4445 to get a PAC. It's possible that your present tariff costs 25p to call them. If you have no credit it will direct you to the top up line.

[Anonymous]

all i have on 4445 is

press 1 to recharge with bank card

press 2 to use voucher

press 3 to top up another mobile phone

nothing else

and today no live chat either

is that because it's bank holliday?

[jonsie]

You need to top up to call them....

[MI5]

Yeah as jonsie says, if you try and make any chargeable call without credit it diverts you to top up.
You cannot use live chat for a PAC anyway.

[Anonymous]

why would i charge my sim when i'm moving on a contract... wth this is ridiculous

so basically ,they make people pay to have their pac code

i'm gonna look into that , not sure this is legal

[Beenherebefore]

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@Anonymous wrote:

so basically ,they make people pay to have their pac code

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Not quite correct, every mobile network provider charges customers to make calls on their network......I can't think of one that doesn't but I'm willing to be proved wrong.

[MI5]

You could always make a complaint and they might give you 25p
http://www.o2.co.uk/how-to-complain

[Anonymous]

It's perfectly legal. You want to call customer service but due to the t&c of your payg tariff you need to have credit. You could maybe keep the remainder extra credit & use it as a spare sim. 

If you complain just to get 25p don't expect a reply for at least 7 working days