Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Archaic and Sexist

I have been a customer of O2 for 18 years now. I recently enquired via Facebook about an upgrade. I use my married name on Facebook, but nowhere else, not work, tax, bank etc. There is NO LEGAL REQUIREMENT for a married woman to use her married name....

Resolved! charge

when i switched phone on this morning a box came up to say you have been charged £1 Why ?

Resolved! Using more than my monthly allowance

Hi, I have found out today that I am on emercency calls only. I have never gone over my amount previously and want to know if I can pay a top up tonight. I think my next payment is on friday 31st March but i could do with some credit on now.Sandra Cr...

Resolved! Want to give my 30 day notice period

I want to give you 30 day notice for the cancellation of my contract.

Resolved! Online top up not working

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just sugge...

Resolved! unwanted tarif

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont usei find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks v...

Resolved! Downgrade after upgrade

I have an iPhone 6s Plus which I pay about £60 each month for and I get unlimited calls and texts and 20gb of data. My contract ends in October and I'm just wondering if I could upgrade it to the iPhone 7 but get a lower tariff so lower gb/texts/minu...

duplicate sim

Hi. I use two phones, a Samsung S5 for every day use, & a Samsung SGH-B2710 tough phone when i go sea fishing. At the moment i swap the sims, but the S5 uses the micro inner sim, the SGH the large sim. Is it possible to get a second, duplicate sim so...

Resolved! sim lost abroad

hi.trying to cvontract someone for a whilelost my sim card abroad.can you help?

Resolved! Contract ended- still being charged

Help! my contract ended and i unlocked my device. i relocated abroad so definitely don't need a UK phone anymore. However O2 are still issuing invoices and billing me monthly! Don't know how to stop them- my contract has ended, i havent authorised an...

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