How the hell do I cancel!????

[CarrieH]

I have binned my sim and been trying to get through to O2 for the past month.  I am on hold with customer service and have been for the last half an hour - I only get half an hour lunch and try every lunch and every evening with no success.  I got through once and got cut off!!!!  I can't log on to the app or to my O2 as it wants the code to verify that is sent to the sim i have thrown away!  Is there another number i can call?? i have also tried virtual assistant which continually sends me to the app i cannot use

PLEASE HELP!!

[jonsie]

All ways to cancel

Guide: Cancelling Your Contract 

Best option is to get your PAC via text

Guide: How to get your PAC [June 2021 Update] 

[jonsie]

other numbers here

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

[CarrieH]

Thanks for your help but I have disposed of the old sim and cannot get any codes to it

[CarrieH]

another hour on the phone only to be hung up on instead of being transferred, literally at my wits end with them

[gmarkj]

Visit your local o2 store with some photo ID and get a new sim.

Then follow the PAC/STAC process in the cancellation guide.

That is the easiest way as you don't need to keep calling o2 customer services @CarrieH 

I don't think that the social media team can process the cancellation, but they might be able to get a new sim sent out to you...

[Oxonian]

@CarrieH 

I hope that you destroyed your SIM as O2 will probably hold you responsible if someone retrieves it and starts to use it ! 👍