How much longer???

[Anonymous]

I have recently changed from PAYG to pay monthly... I received my new pay monthly SIM this morning, followed all the instructions, was informed by one of the Gurus that my phone would lose service and then I would have to swap SIMs over, also transferring my current number to new SIM... Within an hour my phone had lost service, so I swapped the SIM, restarted my phone and the service came back... But my number has not been transferred over and the phone number I want to keep is now saying it has been disconnected when you try to call it... How much longer will have I to wait until my number gets swapped over?

[Anonymous]

Wouldn't I need to receive a code sent to my phone number in order to swap it online myself? Like I said above, my number has been disconnected..

[Cleoriff]

Yes you would be sent a code if doing it yourself. This is why you need to ring CS and speak to an advisor. There is a landline number in the link I gave earlier...

[MI5]

It's actually the keep my number form, not a sim swap you need so I suspect live chat have done it wrong
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

[Anonymous]

Thanks, I have completed the form myself, hopefully this works!!

[jonsie]

Good luck. Heaven knows what live chat have done with your number. I find it always best to call for something like this or any account issues.

[Anonymous]

I already spoke to someone around 5pm last night I was told my request was pending with CS and should be resolved within 24 hours... It's been 21 hours and still don't have my number back!

[MI5]

Live chat have completely screwed this simple task up for you.
Call CS again now and get it escalated but the last time I heard of this been done on the wrong form it took about 5 days to sort out.

[Anonymous]

It has been sorted now, thankfully!

O2 updated my details when changing from PAYG - pay monthly and made a typo in my email address so I wasn't receiving any emails to verify things and couldn't receive texts as they disconnected my number.  They also failed to tell me it was a case of simply changing 'my number' in my phone back to my actual number and then resetting my phone (just told me to keep turning off/on) to sort this problem out. 

Thank you all for your help!

[MI5]

I assume it's an iPhone then?
We would have told you about that "feature" if you had said.
Apologies if I missed it.

[MI5]

Lol, I've just noticed this is in the Apple section, whoops