
on 13-08-2016 12:45
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on 13-08-2016 12:45
I have recently changed from PAYG to pay monthly... I received my new pay monthly SIM this morning, followed all the instructions, was informed by one of the Gurus that my phone would lose service and then I would have to swap SIMs over, also transferring my current number to new SIM... Within an hour my phone had lost service, so I swapped the SIM, restarted my phone and the service came back... But my number has not been transferred over and the phone number I want to keep is now saying it has been disconnected when you try to call it... How much longer will have I to wait until my number gets swapped over?
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on 13-08-2016 12:52
It can take up to 24 hours but to be honest it normally takes only an hour after the original sim has been disconnected. Keep rebooting the phone and if the number hasn't been transferred by morning you need to call customer service.
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on 13-08-2016 12:52
It can take up to 24 hours but to be honest it normally takes only an hour after the original sim has been disconnected. Keep rebooting the phone and if the number hasn't been transferred by morning you need to call customer service.
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on 13-08-2016 12:56
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on 13-08-2016 12:56
It's normally quite quick. Mine went through immediately...but can take 24 hrs. Give customer services a call if not happened within that time http://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 13-08-2016 12:59
Keep restarting the phone to help it along.
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on 13-08-2016 13:23
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on 13-08-2016 13:23

on 13-08-2016 15:21
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on 13-08-2016 15:21
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on 13-08-2016 15:47
Online, almost 5 hours ago...
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on 13-08-2016 15:50
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 13-08-2016 16:20
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on 13-08-2016 16:20
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on 13-08-2016 16:34
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on 13-08-2016 16:34
@Anonymous I wouldn't trust what Live Chat has said they will do. You obviously have internet access so you can do the swap yourself through this link: http://swapmysim.o2.co.uk/

