How long does a credit check take?

[Anonymous]

I ordered a Iphone 6 last night (gone 10pm Friday night) how long does a credit check take? Also can not see the link for tracking or anything? Is that a bad sign? As I have had a contract with O2 before and only thing that is concerning me is how long i've lived at my address. Wasn't 100% sure exactly how long so guessed will this fail me also?

[Anonymous]

Hi

You could contact O2 O2 Customer Services which is 202 for Contract -Or one of the landline numbers in the link

http://www.o2.co.uk/contactus

And ask them.

Tracking info http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

[MI5]

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@Anonymous wrote:

Wasn't 100% sure exactly how long so guessed will this fail me also?

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Most likely.

[Anonymous]

I go on to My O2 and there I can't see My Orders at all anywhere. 

[MI5]

The o2 online ordering system is a mess at the moment.
You would be better going in store to sort out your contract.

[Anonymous]

first actual post i've seen of someone knowing what's happening. least I know now. thank you. Yeah wish I did go to a store now.

[MI5]

You still can.
Call 202 and cancel the previous order, then go in store and sort it out with them to walk out with your phone

[Anonymous · Accepted solution]

When you place an order it will go into a queue to be looked at. As you ordered after 10pm it would move to the next day so I would expect a response today if o2 are up to date (wouldn't rely on that).

Credit checks are done electronically so when they get round to processing your order they will know in seconds of you met the criteria.

Keep an eye out for emails in relation to your order. Sometimes these go into the spam folder so do check there too. @Anonymous

Please also note we are all customers of o2 on here. This is not customer services and we can't access your account.

Welcome to the Community

[Anonymous]

You can if you cancel any online order first but the cancellation takes a little time.

Don't forget places like Carphone warehouse although they can't offer the Refresh Tariff.

At least in store yiu have a better chance of walking out with the phone too.

[Anonymous]

Brilliant thank you. I have had a few emails, like legal and confirmation of order and payment. Yes Just wanted other peoples views how long it took for them ect. Thank you.