How do i change my credit card details?

[Egpink]

Hi, I pay by auto top up which comes off my credit card monthly. I now have a new credit card so need to update my credit card details, but I can’t find anywhere online to do this. I have searched the help pages and they say go to ‘manage payment card’ but such a link does not seem to exist. I can’t see any link to ‘o2 card wallet’ anywhere either.  I have also tried going to ‘manage my details’ and ‘manage my account’ but there is nothing about card details at all. I have looked on the website and the app and both are the same. Please does anyone know how I can update my card details online?

Thank you  

[MI5 · Accepted solution]

@Egpink 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks