How do I reach the Live chat team?

[Anonymous]

Please can comeone tell me how to reach the Live chat team.

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[norah65]

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@Anonymous wrote:

Please can comeone tell me how to reach the Live chat team.

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[MI5]

@norah65 

Live chat is not currently active.

Other contact details here Guide: How to find help & contact O2 

[norah65]

so when did o2 live chat disappear

[jonsie]

When they started having staffing problems and the stores were closed.

[MI5]

It has been closed due to the working restrictions forced by Coronavirus.

[rebecca2000]

hi, need to contact o2 regarding my spend cap as 202 number wont let me do anything regarding and when i try ring it wont let me through if its not important. but o2 have put a spend cap of 50 pound on my bill when it should be 20, and i cant seem to find online chat on pc or phone no more. Does anyone know why?

[O2Lorna]

Online chat is down at the moment due to the high volume of calls.

You need to speak to customer service to have spend caps adjusted.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[Gemmalancaster1]

I am after ordering a phone on wednesday but how do I go about it as I av never done it before and will i get it the same day

[Gemmalancaster1]

Yes I am wanting to order a phone from 02 on wednesday but I av never ordered offline before and will it come the same day

[jonsie]

Order it online or through My O2

or call them

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

If the phone is in stock it will come the next day