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How do I know if my deposit is in my account?

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Anonymous
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‎03-08-2015 17:48 - edited ‎03-08-2015 17:49

‎03-08-2015 17:48 - edited ‎03-08-2015 17:49

I'm looking to get my depoist put back into my bank account, but I'm not sure if it's even in my O2 account in the first place.

 

My latest total Airtime bill is like minus £300, so I'm not sure if that means that my deposit is back or not. 

 

Can anyone help me out here?

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jonsie
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on ‎03-08-2015 17:55

on ‎03-08-2015 17:55

You are in credit but you need to request that they put it into your account.

Credit Refund

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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‎03-08-2015 17:51 - edited ‎03-08-2015 17:53

‎03-08-2015 17:51 - edited ‎03-08-2015 17:53

Do O2 owe you a refund?  Are you able to check a bank statement online to see if its back in the bank...?

Have you had a look in My O2 account http://www.o2.co.uk/myo2

Veritas Numquam Perit

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MI5
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‎03-08-2015 17:52 - edited ‎03-08-2015 17:53

‎03-08-2015 17:52 - edited ‎03-08-2015 17:53

A minus figure is a credit, so yes, it has been paid back to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎03-08-2015 17:55

on ‎03-08-2015 17:55

You are in credit but you need to request that they put it into your account.

Credit Refund

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎03-08-2015 18:05

on ‎03-08-2015 18:05

Or just leave it on your account to pay future bills.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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