How do I get a VAT invoice?

[Anonymous]

Does anybody know How to get a VAT invoice?

Previous postings say speak to chat - I've tried that with 3 different people with the following response:

1) Will turn on VAT invoicing in 48 hours - Still can't get them

2) Told me that the invoice that states 'This is not a VAT invoice' and has no VAT number is actually a VAT invoice and its an error that it carries these words.  HMRC will be fine with it they say!!!

3) Yes you have VAT invoicing switched on - We can post you invoices but will take up to 14 days - They can't understand why I can't download them

Surely it can't be this difficult???

[pgn]

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@SunsAnvil wrote:

Why is it so hard to get a VAT invoice from O2. It's a simple enough request!

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As it says in your current MyO2 bill, @SunsAnvil -

And the easiest and most documenting way to contact them is via Instagram or Facebook only, using the links for those platforms in here: https://www.o2.co.uk/abouto2/social-media

And be persistent - nicely.

As you can just make out in the screenshot above, I have VAT Invoicing enabled - and the thread above shows how much persistence is required to get it enabled so every bill comes as a VAT Invoice (not for Device Plan, just for the Airtime component, mind, if you are on a Refresh contract!).