How do I change my contact preferences online?

[Anonymous]

How do I opt-out of marketing calls and texts from O2?

The texts say "To stop texts call 2220", but I tried this and there's no obvious way to unsubscribe.

And when I try to visit 'contact preferences' on MyO2 (either online or in the app), the page doesn't load. It just hangs on 'loading information'. Probably due to this JavaScript error:

Uncaught TypeError: Cannot read property 'category' of undefined
    at new r (preferences.min.bundle.js:43)
    at o.getPreference (preferences.min.bundle.js:43)
    at t.value (preferences.min.bundle.js:44)
    at c._renderValidatedComponentWithoutOwnerOrContext (preferences.min.bundle.js:65)
    at c._renderValidatedComponent (preferences.min.bundle.js:65)
    at c._updateRenderedComponent (preferences.min.bundle.js:65)
    at c._performComponentUpdate (preferences.min.bundle.js:65)
    at c.updateComponent (preferences.min.bundle.js:65)
    at c.performUpdateIfNecessary (preferences.min.bundle.js:65)
    at Object.performUpdateIfNecessary (preferences.min.bundle.js:1)

[MI5]

In your My02 http://www.o2.co.uk/myo2

Go to the MORE tab (top right) and click on "My Choices"

Try a different browser if yours isn't working or call customer services http://www.o2.co.uk/contactus

[Anonymous]

Thanks.

I don't have 'my choices', I only have 'my preferences' and when clicking on this I get the issue I just described.

Checked in Chrome and Firefox, both are broken due to the TypeError in the JS code. Is there somewhere I can report this bug to the O2 developers?

[MI5]

@Martin-O2 can report it but I suspect you will be joining a long line of other bugs which never seem to get resolved.
Call CS and ask them to change your preferences for you in the mean time.

[jonsie]

Could be another long job. So many errors now and where do they prioritise....I doubt people's preferences will bother them much.

[Martin-O2]

@Anonymous I'll pass this up the chain to see if there are any known issues.