How do I activate my new sim?

[DAVE1000]

Hi there.  I was given a new sim last week after losing my phone.  But it still isn't activated . Guy on The store said it could take 24 hours but its now been a week without being able to make calls. Is there someone I can email. Obs can't call as I'm not on the network, Regards Dave (ps I went into a store today to ask for help but the entire 02 store computer  system was down, apparently, so they couldn't help). Can't go back to the store as I'm at work

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[TallTrees · Accepted solution]

Hi this may help @DAVE1000 

You will need to contact O2 customer services they can be contacted on social media.

All info for you here

Guide: Sim Swap: a mini guide 2017 update 

Interest:

Guide: Migration & porting into O2  

If you need o2 customer services they can be contacted on social media here:

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

Best wishes 

[madasaf1sh]

@DAVE1000 

You need to contact o2, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)