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Level 1: Joiner
Posts: 1
Registered: ‎25-11-2020
Accepted Solution

How can I tell if my ‘leave request’ was ever confirmed?!

Hi, apologies if this has already been asked or if it’s a stupid question, I’m not the best at technology Smiley Happy

I contacted o2 on the 26.10.20 and said I’d like to switch to another network (I paid off my contract some months ago). I had a confusing conversation with the lady on the other end and didn’t get much clarity about how to proceed from there (getting a PAC code etc) so I rang back a bit later on and spoke to another lady who was wonderfully helpful. It was agreed that I would leave o2, and she explained what would happen next in terms of the network disconnecting etc.

I’ve had no confirmation from o2 since that I am actually leaving! The closest I got was a text saying they were sorry I was thinking of leaving; it’s not a case of ‘thinking’ of leaving, I’d decided on it and spoke to two o2 operators about it, one of whom confirmed for certain I was leaving. What I presumed was my final bill came out today (a month after I rang and asked to leave), but according to the o2 bill my next bill will be shown on the 16.12.20. Is that correct? It doesn’t say anywhere on the app about it being my final bill. When can I expect the network to disconnect?

Just a bit confused and don’t want to pay a small fortune for another month of o2 when I asked to leave a month ago. Is there absolutely anywhere on the app that confirms when one is leaving the network? Any suggestions welcome! Thank you
Posts: 111,861
Topics: 563
Solutions: 14,837
Registered: ‎04-04-2012

Re: How can I tell if my ‘leave request’ was ever confirmed?!

@Hiraeth 

Just get your PAC to keep your number and give it to the new network.

Once your number ports to the new network, your O2 contract will end immediately.

You will be billed up to that point.

Guide: How to get your PAC 2019 Update 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 68: Extraordinaire
Posts: 16,168
Registered: ‎31-03-2010

Re: How can I tell if my ‘leave request’ was ever confirmed?!

@Hiraeth If you want to keep your number and have been given a PAC, just give the PAC to your new provider. That will end your contract. Don't cancel your Direct Debit with O2 until you receive a final bill for your air time. If you didn't receive a PAC, here's how to get one: Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2



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Level 48: Jubilant         
Posts: 6,448
Registered: ‎26-03-2014

Re: How can I tell if my ‘leave request’ was ever confirmed?!

Additionally, if you DON'T want to keep your number and just close the o2 account, you can request a STAC and give that to your new provider.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here